FAQ - Saint Marys Medical Group

Frequently Asked Questions

Appointments

How do I book an appointment?

Schedule an appointment by calling (775) 770-7580. We will reach out to you on the same day or the next day.

Emergencies

Medical Emergencies

If you are experiencing a true medical emergency, please call 911 or go directly to the nearest hospital. If you need to speak to a physician after hours, and it does not pertain to rescheduling a visit or refilling a prescription, please call our office at (775) 770-7580 and you will be directed to the physician on call.

New Patients

What to expect at your first visit?

During your initial visit, you will be seen by our staff, who will ask about your medical history and your symptoms. After reviewing your medical history and diagnostic tests, you will be presented with a number of treatment options. We will inform you of the risks and benefits of each option and will assist you in making the final decision concerning which option is best for you.

Cancellations

Cancellation Policy

Your appointment time is reserved especially for you. If you must cancel your appointment, please call our office at least 24 hours prior to your scheduled appointment. This us to offer that time to another patient. If a patient does not cancel an appointment 24 hours in advance or fails to show up for their appointment, there will be a $35.00 fee charged to the patient account.

Telemedicine Visits

Do you offer Telemedicine Visits?

We offer real-time, virtual visits conducted from the safety and comfort of your own home.

Insurance and Fees

What insurances do you accept?

We accept most major insurance plans, including HMO, PPO and Medicare plans. We invite you to call our office to verify your insurance coverage and any payment that you’ll be responsible for at your appointment. All co-payments and deductibles are due at the time of service, and we accept cash, check Visa and MasterCard.

Prescriptions

Prescription Refills

All prescriptions will be refilled during normal business hours. We do not refill prescriptions after hours or on weekends. If you are out of refills and our physicians need to see you before prescribing more medication, our office will schedule an appointment for the first available date.

Confidentiality

Privacy Policy regarding this website

We are committed to protecting your privacy. This Internet Privacy Policy governs our data collection, processing and usage practices. By using our website, you consent to the data practices described in this Internet Privacy Policy. You are free to explore the website without providing any information about yourself. If you do not agree with the data practices described in this Internet Privacy Policy, you should not use the website.

Click Here to view the Notice of Privacy Practices and Patient Rights in English

Click Here to view the Notice of Privacy Practices and Patient Rights in Spanish