Frequently Asked Questions

Appointments

How do I book an appointment?

Schedule an appointment by calling (775) 770-7580. We will reach out to you on the same day or the next day.

Emergencies

Medical Emergencies
If you are experiencing a true medical emergency, please call 911 or go directly to the nearest hospital. If you need to speak to a physician after hours, and it does not pertain to rescheduling a visit or refilling a prescription, please call our office at (775) 770-7580 and you will be directed to the physician on call.

New Patients

What to expect at your first visit?
During your initial visit, you will be seen by our staff, who will ask about your medical history and your symptoms. After reviewing your medical history and diagnostic tests, you will be presented with a number of treatment options. We will inform you of the risks and benefits of each option and will assist you in making the final decision concerning which option is best for you.

Cancellations

Cancellation Policy
Your appointment time is reserved especially for you. If you must cancel your appointment, please call our office at least 24 hours prior to your scheduled appointment. This us to offer that time to another patient. If a patient does not cancel an appointment 24 hours in advance or fails to show up for their appointment, there will be a $35.00 fee charged to the patient account.

Telemedicine Visits

Do you offer Telemedicine Visits?
We offer real-time, virtual visits conducted from the safety and comfort of your own home.

Insurance and Fees

What insurances do you accept?
We accept most major insurance plans, including HMO, PPO and Medicare plans. We invite you to call our office to verify your insurance coverage and any payment that you’ll be responsible for at your appointment. All co-payments and deductibles are due at the time of service, and we accept cash, check Visa and MasterCard.

Prescriptions

Prescription Refills
All prescriptions will be refilled during normal business hours. We do not refill prescriptions after hours or on weekends. If you are out of refills and our physicians need to see you before prescribing more medication, our office will schedule an appointment for the first available date.

Confidentiality

Privacy Policy regarding this website

We are committed to protecting your privacy. This Internet Privacy Policy governs our data collection, processing and usage practices. By using our website, you consent to the data practices described in this Internet Privacy Policy. You are free to explore the website without providing any information about yourself. If you do not agree with the data practices described in this Internet Privacy Policy, you should not use the website.

Click Here to view the Notice of Privacy Practices and Patient Rights in English

Click Here to view the Notice of Privacy Practices and Patient Rights in Spanish

Disability Access

Do you have disability access to your office?
Yes, our facilities are fully ADA compliant including elevators and support systems.

Important Update for Our Patients:

Saint Mary’s Primary Care at the Center for Health is Now a Hospital Outpatient Department (HOPD)

Saint Mary’s Primary Care at the Center for Health, located on 645 N. Arlington Avenue, has transitioned to a Hospital Outpatient Department (HOPD). This change allows us to continue providing high-quality, coordinated care while improving access to hospital based resources and testing for our patients.

What this means for our patients

At Saint Mary’s Primary Care at the Center for Health, we are committed to providing you with exceptional care. While this transition won’t change your providers, the quality of your care, or the location of your visits, you may notice some differences in how your services are billed.

Assurance

What will remain the same?

• You will continue seeing the same trusted providers at the same location.
• Your care and treatment will remain top-quality and patient-centered.

What will remain the same?

• You will continue seeing the same trusted providers at
the same location.
• Your care and treatment will remain top-quality and
patient-centered.

Hospital Outpatient Department

What is a Hospital Outpatient Department (HOPD)?

An HOPD is a clinic that operates as part of a hospital.This allows patients to receive outpatient services while benefiting from the hospital’s advanced resources, technology, and coordinated care system.

What is a Hospital Outpatient Department (HOPD)?
An HOPD is a clinic that operates as part of a hospital.This allows patients to receive outpatient services while benefiting from the hospital’s advanced resources, technology, and coordinated care system.

Provider Stability

Will my care or providers change?

Nothing is changing with your care or providers; you will still see the same providers at the same location. The quality of your care will remain the same, but there will be improved access to hospital resources.

Will my care or providers change?

Nothing is changing with your care or providers; you will still see the same providers at the same location. The quality of your care will remain the same, but there will be improved access to hospital resources.

Insurance Billing

How will this affect my insurance billing?

You may receive two separate bills—one for the practitioner’s services and another for the hospital facility fee.
Depending on your insurance plan, you may have two co-pays or minor adjustments to your out-of pocket costs.
Most major insurance plans, including Medicare and Medicaid, recognize HOPDs and provide coverage.

How will this affect my insurance billing?

You may receive two separate bills—one for the practitioner’s services and another for the hospital facility fee.
Depending on your insurance plan, you may have two co-pays or minor adjustments to your out-of pocket costs.
Most major insurance plans, including Medicare and Medicaid, recognize HOPDs and provide coverage.

Insurance Coverage

How can I find out if my insurance covers these changes?
We recommend calling your insurance provider to understand how this change may affect your coverage and costs.
How can I find out if my insurance covers these changes?
We recommend calling your insurance provider to understand how this change may affect your coverage and costs.

Change Purpose

Why are these changes being made?

This change allows us to provide more seamless, coordinated care by integrating outpatient services with hospital-based resources. Benefits include:

  • Easier access to specialized equipment & services
  • Improved coordination between outpatient visits & hospital-based care
  • Better continuity of care for complex medical needs
Why are these changes being made?
This change allows us to provide more seamless, coordinated care by integrating outpatient services with hospital-based resources. Benefits include:

1. Easier access to specialized equipment & services
2. Improved coordination between outpatient visits & hospital-based care
3. Better continuity of care for complex medical needs