Health care organizations across the country are exploring new ways to connect with their patients, and offer greater convenience and rewarding patient experiences. Saint Mary’s Medical Group has launched Urgent Care check-in as a new platform for its patients. The new technology will streamline patient reservations at one of its three urgent care clinics in Reno and Sparks. Additional benefits include seeing real-time urgent care hours and choosing a location based on available reservation times. Visit saintmarysreno.com/checkin to learn more.
“Our patients want quick and easy tools to better manage their health care needs and we are excited to launch a new online check-in process,” said Bayo Curry-Winchell, M.D. urgent care medical director for Saint Mary’s Medical Group. “Our goal is simple – to provide an excellent urgent care experience by utilizing the convenience of technology.”
So, how does it work? The check-in platform allows a patient to make a reservation from the convenience of their home, office, or any location they can access the internet. Upon visiting the check-in website, a patient chooses their preferred location, completes a brief form, and books their reservation time.
Subsequently, the program is designed to contact the patient through text messaging 10 minutes prior to their reservation so they can arrive on time, with no wait. If a patient is already at urgent care, they can make their reservation in person and either wait or come back minutes before their reserved time. Lastly, if a patient misses their reservation time, they will remain in the queue for up to three hours. After this time, they will receive a notification that their reservation was canceled.
“Patients come to an urgent care to get better, and that’s our focus. Instead of waiting in a lobby for an unknown amount of time, whether for yourself or with a child, you can make a reservation and arrive minutes before your scheduled timed.”
If you are experiencing emergent symptoms such as chest pain, difficulty breathing, severe pain, bleeding, burns, seizure, stroke, broken bones, deep cuts, and related we advise you to visit the nearest emergency room.
To learn more about urgent care check-in or to make a reservation visit saintmarysreno.com/checkin.
About Saint Mary’s Health Network: As a long-standing community partner with a 114-year history, Saint Mary’s Health Network offers Northern Nevada inpatient, outpatient, ancillary, and wellness services. Nationally recognized and accredited by the Joint Commission, as well as named one of the Top 100 Hospitals by Fortune/Merative and America’s Best 250 hospitals by Healthgrades, Saint Mary’s Regional Medical Center is a 352-bed acute care hospital offering a robust line of inpatient, outpatient and ancillary services including a top-rated Center for Cancer, surgical and orthopedic services, and an award-winning Cardiology program and more. The health system, a member of Prime Healthcare, also operates a fully-integrated Medical Group, multiple urgent care clinics, freestanding imaging, lab, and primary care clinics. For more information, visit www.SaintMarysReno.com.